1. Destinations
JINOR reviews delivery enquiries for France and European Union countries from individuals and businesses. Coverage at the address, particularly islands, special territories and hard-to-access areas, is checked before the offer. Delivery outside this area is not offered automatically.
2. Availability and preparation
This catalogue is a selection available by enquiry, without live inventory. Sending a selection does not reserve goods. Available models, finishes, quantities and preparation are confirmed in writing. No substitute item is shipped without your agreement.
3. Charges and timing
The quotation sets out delivery charges, applicable taxes and a delivery date or period before you commit. Charges depend on dimensions, weight, quantity and destination. The website does not promise a flat shipping rate, free delivery threshold or express service.
For consumer sales, the agreed delivery date must be respected. If no date or period is agreed, delivery must take place within thirty days after the contract is concluded. Statutory remedies for late delivery remain available, including cancellation where the legal conditions are met.
4. Volume orders
Larger orders may require several parcels, a pallet or specialist transport. The offer specifies access, appointment and unloading arrangements where necessary. Split delivery involving additional charges requires your prior agreement. Assembly and installation are not included unless expressly stated.
5. Receiving your goods
Where possible, inspect the parcel on arrival and report damage, missing items or errors to contact@jinorfrance.store with your order reference. Photos may help us investigate, but are not a general condition for exercising your rights.
For consumers, risk transfers when you take physical possession, subject to statutory exceptions where a carrier is independently chosen. Failure to record a reservation with the carrier does not remove statutory guarantees.
6. Address and tracking
Check your address and contact details in the offer. Contact us promptly for corrections or after a missed delivery. Any proposed redelivery charge is explained before agreement. Tracking information is shared when available. The registered office is an administrative address, without unarranged collections.
Customer service: contact@jinorfrance.store · +33 7 46 54 60 93. Monday–Friday, 08:00–16:00, Paris time, excluding public holidays.
Public guidance: DGCCRF — delivery rights.